Privacy Policy
Last updated: June 21, 2026
BurstResponse ("we," "us," or "our") is a dispatch service that connects homeowners with independent, licensed local plumbers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to burstresponse.com and our phone and text-message services.
Information we collect
- Contact details you give us - your name and phone number.
- Service details you describe - what's happening at your property and your service request.
- Usage and source data - basic analytics and the marketing source of your visit (for example, UTM parameters and Google click identifiers) so we know which ads and pages help homeowners reach us.
How we use your information
- To connect you with an available licensed plumber and coordinate your service request.
- To contact you by phone or SMS with dispatch confirmation, plumber ETA, and status updates about your request.
- To operate, measure, and improve our service.
SMS text messaging program
When you provide your phone number and agree to receive text messages - either by checking the consent box on our website form or by giving verbal consent during a call - you agree to receive SMS messages from BurstResponse related to your service request, including plumber dispatch and ETA updates.
- Message frequency varies based on your service request.
- Message and data rates may apply from your mobile carrier.
- Reply STOP at any time to opt out and stop receiving messages.
- Reply HELP for help, or contact us at +1 (818) 462-0712.
- Carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile information, including your phone number, with third parties or affiliates for marketing or promotional purposes. Mobile opt-in consent and your phone number are never shared with any third party for marketing purposes. We only share the information needed to fulfill your request with the plumber we dispatch to you.
How we share information
To deliver our service, we share the details of your request (such as your name, phone number, location, and the problem you describe) with the independent licensed plumber we dispatch so they can contact you and come to your property. We may also use service providers that help us operate - for example, our customer relationship management (CRM), communications, and analytics vendors - who process information on our behalf. We do not sell your personal information.
Data retention
We keep your information for as long as needed to provide the service and to meet legal, accounting, or reporting requirements, after which we delete or de-identify it.
Your choices
- Opt out of texts at any time by replying STOP.
- Request access to or deletion of your information by contacting us using the details below.
Contact us
Napps LLC (operating as BurstResponse)
1401 21st St STE R, Sacramento, CA 95811
Phone: +1 (818) 462-0712
Email: [email protected]